Ratings & Reviews

Overall Rating

5(157 reviews)99.4% of customers recommend this property

Rating Per Category


Resident Reviews

Review From Modern Messagesubmitted by Ebonne J. - |Recommended: YesI'm very pleased with the l... — I'm very pleased with the level and quality of customer service the Arrive South Loop team has provided over the past year. After numerous staffing changes, it seems we have the best fitting team
response from property -Ebonne, thank you for sharing your wonderful feedback on our team's exceptional service! We're pleased to hear that you are impressed with our community and are grateful for your 5-star review.
Review From Modern Messagesubmitted by Desiree T. - |Recommended: YesArrive south loop is a grea... — Arrive south loop is a great place to live, the staff make it truly feel like you are home and safe. Everyone is friendly and the common areas are always clean.
response from property -Hi, Desiree! We're thrilled to hear how much you enjoy our friendly team and our clean common areas. Thank you for your vote of confidence!
Review From Modern Messagesubmitted by Anita G. - |Recommended: YesI have very much enjoyed li... — I have very much enjoyed living at Arrive. The neighborhood has so much to offer and I always feel content coming home to a great apartment. There is a great view of the city from the balcony and roof. There are always many dogs that I get to see and everything I need is here.
response from property -Anita, we are thrilled to receive your incredible feedback! It's heartening to know you have made a real home in our community and that all your lifestyle needs have been met. Please continue to enjoy the city views. We bet they are amazing!
Review From Modern Messagesubmitted by Fastima V. - |Recommended: YesThe apartment community is ... — The apartment community is fine. I like that we had a holiday party. I would be happy to see upcoming events for us residents to continue build a stronger community.
response from property -We're so glad you enjoy our community events, Fastima. It's our sincere hope to be able to continue these in the future. Thank you so much for sharing your feedback with us. We really appreciate it.
Review From Modern Messagesubmitted by Yasmia D. - |Recommended: YesExcellent location. Great a... — Excellent location. Great amenities. Nice professional approachable staff. Adequate gym. Clean. Good parking. Spacious unit. Awesome neighborhood. Quick response time to issues. Walls are thin making building noisy.
Review From Modern Messagesubmitted by Karen W. - |Recommended: YesNew management is great, ma... — New management is great, maintenance good they care and respond to issues in a timely manor . The place is pet friendly and they treat the pets well
response from property -Karen, thank you so much for sharing your appreciation for our new management team, as well as our superior maintenance service and pet-friendly atmosphere! We aim to provide the perfect range of features that allow residents from all walks of life to thoroughly enjoy their living experiences here.
Review From Modern Messagesubmitted by Detoga C. - |Recommended: YesThe office and maintenance ... — The office and maintenance staff are cordial and friendly. Also, if there is an issue, they respond quickly. I love the fact that they make it a point to keep the building environment clean.
response from property -We're truly uplifted by your appreciation, Detoga! Thank you for sharing your wonderful experience with our team.
Review From Modern Messagesubmitted by Ansell D. - |Recommended: YesGreat location, amenities, ... — Great location, amenities, neighborhood, and management staff all for a great price to boot. My only wish is for more affordable parking in the winter time.
response from property -What a wonderful acknowledgment of our community and team, Ansell! We're delighted that our team has helped to provide a wonderful home and fantastic amenities for you! We would love to hear more of your feedback about our parking, and we would appreciate if you would stop by our office or contact us at arrivesouthloop@trinity-pm.com at your earliest convenience. Thank you!
Review From Modern Messagesubmitted by Renee K. - |Recommended: YesI have been a resident for ... — I have been a resident for two years and many improvements have been made. The maintenance staff is wonderful. I love leaving in the morning saying hello to the hardworking housekeeping staff who keeps our community clean and smells lovely. Have meet some great neighbors. The just started and birthday acknowledgement for the residents which is very nice.
response from property -Renee, your two years of loyalty and 5-star review made our day. We especially appreciate your shoutout for our dedicated housekeeping team. We hope you keep enjoying our well-tended, friendly community for many birthdays to come.
Review From Modern Messagesubmitted by Emily H. - |Recommended: YesStaff is great. We’re new r... — Staff is great. We’re new residents. Walls are very thin and you can hear your neighbors conversations. Finishings of apartment were different than what they told us our apartment would have during the viewing.
response from property -Emily, we really appreciate your honest feedback as a relatively new resident of our community. Your review has presented us with an excellent opportunity to evaluate our performance and strive to do even better. That said, we would love to discuss your concerns with noise and the condition of your apartment so we may determine how best to improve your comfort and convenience going forward. When you have a few moments, please email us at arrivesouthloop@trinity-pm.com. We look forward to connecting with you.
Review From Modern Messagesubmitted by Melinda S. - |Recommended: YesThe management team is very... — The management team is very responsive and they truly care about their residents. They listen to our feedback and they make reasonable changes and I appreciate that.
response from property -Melinda, thank you for your review. Our team cares a lot about the residents in our community, and your feedback is always appreciated. Please feel free to stop by the office at any time.
Review From Modern Messagesubmitted by Joshua V. - |Recommended: YesMy resident experience has ... — My resident experience has been good so far. The only thing is I wish we had more better amenities. For example, the weight room is tiny and not much to chose from. Also, the rooftop pool doesn’t even reach 2ft, as an adult I can’t even swim in that.
Review From Modern Messagesubmitted by Kamilah H. - |Recommended: YesI love the community and am... — I love the community and amenities. My only negatives are the levels of noise from apartment to apartment, the walls are a little shallow. Also workers placing material in front of my parking spot. I scratched my car trying to avoided some material.
Review From Modern Messagesubmitted by Moesha W. - |Recommended: YesEverything has been great s... — Everything has been great so far. I love the convenience of submitting work orders via the app and how the maintenance staff is able to complete work orders fast.
Review From Modern Messagesubmitted by Nicole F. - |Recommended: YesIt’s a beautiful community ... — It’s a beautiful community in a beautiful building Everyone is very friendly and respectful in the public places. There is a beautiful gym and rooftop that really help make this place like home